EnFin and Omnidian work together to protect your investment in solar and provide you with professional performance monitoring and a five-star customer support experience.
We know your solar journey doesn’t end at installation. With your Omnidian-powered premium protection provided by EnFin, your system’s long-term health and optimal energy output is our top priority.
We monitor the performance of your system and contact you if it goes offline, stops generating energy, or if a component malfunctions — often before you know there’s an issue.
If we detect a problem, we start with remote diagnosis and troubleshooting to resolve issues faster. If a service visit is needed, we’ll help coordinate the appointment and ensure that your system is generating energy as expected when the work is complete.
You have unlimited access to Omnidian’s live, US-based solar experts by phone, chat, and email to answer questions about your system’s performance.
PVT is a multistep process during which our experts review the health of your solar system using the thousands of datapoints ingested by our proprietary technology. We then monitor your system to ensure that it’s healthy and to verify that it is producing the expected amount of energy. A few things we look at during PVT:
Consistent communication between your system and our technology allows our team to detect and quickly address unexpected outages or component failures.
We verify that all of your system’s components are powered and operational. Installation errors and faulty components are uncommon, but when they happen, we catch them early on and coordinate a resolution.
Your system was designed to generate the amount of energy that best meets your needs.We check your system’s real-life energy generation against the expected energy output.
If we find anything unusual during PVT, we will work with you or your installer to resolve any issues and ensure that your solar journey starts with a solid foundation. The result: third-party validation — and peace of mind that your system is operating at optimal performance.
PVT is just one way that EnFin ensures that your solar system is performing as expected and that your investment in solar energy is protected. To learn more about the benefits EnFin partners with Omnidian to provide, click the button below to download a PDF summary of your benefits.
Omnidian’s mission is to protect and accelerate investments in clean energy through innovative technology, passionate teams, and an amazing customer experience. We are responsible for the performance of over 130,000 residential and commercial solar systems nationwide. The nation’s top solar lenders and investors count on us to protect their solar investments, and now you have access to the same investment-grade protection that these industry leaders count on.
Give us a call at 866.970.1109, email us at [email protected], or visit the Omnidian Customer Portal to chat live with our solar experts. We’re always happy to assist you.
Our teams are available Monday–Friday, 7 AM–5 PM (PT) / 10 AM–8 PM (ET).
Access your system performance or request support directly from your account.
