Last Updated: 12/4/2024

Our Commitment to Privacy

Omnidian, Inc. (“Omnidian,” “we,” or “us”) has developed and implemented this policy to demonstrate its commitment to privacy. This Privacy Policy is designed to assist you in understanding how we collect, use, share, and safeguard personal information and to assist you in making informed decisions about how to engage with us.

To Whom This Privacy Policy Applies

This Privacy Policy describes our practices regarding to personal information collected about the following types of individuals.

• PV System Owners: Owners of solar Photovoltaic Systems (“PV Systems”) with whom we have a relationship, including commercial owners and developers, portfolio investors, and residential homeowners.
• Website, Portal, and Social Media Page Visitors: Visitors to our website (Omnidian.com), any of the Omnidian portals (where a link to this Privacy Policy is found), and our social media pages.
• Omnidian Services Partners. As part of our PV Systems services, we gather data from and about various third parties, including.
  • Dealers and Installers: Sellers and Installers of PV Systems with whom we have a business relationship.
  • System Monitoring Providers: PV Systems monitoring providers from whom we gather data pertaining to PV Systems.
  • Field Service Providers: Service providers and technicians with whom we have a relationship to provide installation, repair, and maintenance services of PV Systems.
• Business Contacts. Individuals with whom we interact as part of our business operations, including individuals associated with representing Business Operations Services Providers (defined below).

This Privacy Policy does not apply to job applicants and workforce members of Omnidian, who can view our Workforce Candidate Privacy Notice here.

How We Define Personal Information

Personal information (sometimes called “personal data”) is a broadly defined term whose legal definition varies across jurisdictions. When used in this Policy, personal information includes information that is reasonably capable of identifying a particular individual (including through a device (like a web browser or PV System) either alone or when combined with information from other sources.

Personal information does not include information that cannot reasonably be used to infer information about or otherwise be linked to a particular individual or household. We may use personal information to create deidentified or aggregated consumer information that we may use without restriction in accordance with applicable law.

How We Collect, Use, and Disclose Personal Information

We collect, use, and disclose personal information in a manner consistent with the Services we provide. For example, if you are a residential homeowner of a PV System, we will collect your address and location of your PV System to provide our services, and we may disclose your contact information, address, and other information to Omnidian Service Providers in order to facilitate the services you request. Omnidian Services Partners are not service providers to Omnidian but are independent businesses with whom Omnidian partners to provide services. Each Omnidian Services Partner has their own personal information collection and use practices. To learn more about those practices, you should review the privacy policy of the Omnidian Service Partner and/or email them directly to find out more information. Omnidian is not responsible for the personal information processing activities of Omnidian Services Partners.

The personal information we collect depends on the nature and context of your interaction with Omnidian. It may also depend on various choices you make about how to use the services we offer, the functionality and features you choose or enable on our website or portals, your location, the devices you use to interact with our services, and applicable law. To make it easier to read and understand our policy, we have presented the relevant information in a chart explaining our collection, use, and disclosure practices for each category of individual with whom we regularly interact.

Business Operations Services Providers: When we refer to Business Operations Services Providers, we mean those persons or entities with whom we have a relationship to provide business operations services and support to Omnidian. These providers may include:

• IT Operations Providers: Cloud computing service providers, internet service providers, data backup and security providers, functionality and infrastructure providers, and similar service providers.
• Payment and Billing Providers. Including Bill.com. You may find their privacy notice link here: https://www.bill.com/privacy. Also including Stripe. You may find their privacy notice link here: https://stripe.com/privacy.
• Website Providers. Including hosting providers, performance monitoring providers, user account registration and authentication providers, testing providers, analytics providers, chat feature and user commenting providers, content optimization providers, social media sharing plugin providers, and similar providers.
• Marketing and Advertising Providers. Including advertising, direct marketing, and lead generation providers, affiliate marketing program providers, retargeting platforms, data brokers, ad networks, marketing consultants, and similar services providers.
• Professional Service Providers. Including lawyers, accountants, consultants, security professionals, and other similar parties when disclosure is reasonably necessary to comply with our legal and contractual obligations, prevent or respond to fraud or abuse, defend ourselves against attacks, or protect the rights, property, and safety of us, our customers, and the public.

Additional Disclosures

We may also disclose any personal information to the following:

• With our affiliates, subsidiaries, joint venturers, or other companies that we control or that are under common control with us, including, Omnidian Home Protection Company of California, Inc. and Omnidian Australia Pty Ltd, both of which are 100% owned by Omnidian, Inc.
• Legally Required Parties. Persons involved in the consideration, negotiation, completion of a business transaction, including the sale, merger, consolidation, acquisition, change in control, transfer of substantial assets, bankruptcy, or reorganization, and any subsequent integration.
• Authorized Disclosures: To any party when authorized by the individual to whom it pertains to share it.

Retention of Personal Information

We will retain personal information only for so long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider: (i)the amount, nature, and sensitivity of the personal information; (ii) the potential risk of harm from unauthorized use or disclosure of your personal information; (iii) the purposes for which we process your personal information and whether we can achieve those purposes through other means; and (iv) the applicable legal requirements. In some circumstances, you may ask us to delete your personal information. Additionally, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

How We Protect Personal Information

We have implemented and maintain reasonable security procedures and practices, appropriate to the nature of the information, to help protect your personal information from unauthorized access, destruction, use, modification, or disclosure. However, no security measure is perfect, so we cannot guarantee the security of your personal information. Periodically, our operations and business practices are reviewed for compliance with policies and procedures governing the security, confidentiality, and quality of our information. Our corporate values, ethical standards, policies, and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons, processes, and transactions.

Cookies and Tracking Technologies

As you navigate through and interact with our websites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our websites, including traffic data, location data, logs, and other communication data and the resources that you access and use on our websites.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). 

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This information helps us to improve our websites and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our websites according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our websites.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate settings on your browser. However, if you select this setting you may be unable to access certain parts of our websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our websites. 

Web Beacons. Pages of our websites and/or emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Omnidian, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

Flash Cookies. Certain features of our websites may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our websites. Flash cookies are not managed by the same browser settings as are used for browser cookies. 

The following tables describe the cookies on our websites as of the date of this notice:

Update Cookie Preferences

You may use the Consent Preference Center to review and manage your cookie preferences.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on our websites are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies (including pixels) to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time (such as through session replay technology) and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. By continuing to use our websites, you consent to the use of these technologies by third parties and the data collected or shared in connection with such use.

For example, we use business tools from Meta, including pixels. Third parties, including Meta, may use cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the Internet and use that information to provide measurement services, target and deliver ads. You may be able to opt-out of the collection and use of information for ad targeting, either through your browser settings or by visiting http://www.aboutads.info/choices, or by contacting us. For more information about the privacy practices of Meta, please visit the Meta Privacy Policy web page: https://www.facebook.com/privacy/policy/.

We also use Google Analytics, a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our websites. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

You can use ad settings to manage the Google ads you see and turn off personalized ads. Even if you turn off personalized ads, you may still see ads based on factors such as your general location derived from your IP address, your browser type, and your search terms.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For a more complete list of third party trackers, you can use browser extensions for information about how you can opt out of receiving targeted advertising from many providers.

Children’s Personal Information

Our Services are not intended for persons under 18 years of age. We do not knowingly collect or process the personal information of individuals under the age of 18. If you believe that a child under 18 may have provided us their personal information, please contact us at [email protected].

California Privacy Rights

If you are a resident of California, you have additional privacy rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act, the “CCPA”). For additional information about your rights and disclosures of our practices required under the CCPA, please review our Supplemental California Privacy Notice at https://www.omnidian.com/privacy-policy-ccpa/.

Your Privacy Choices

Some jurisdictions provide covered individuals with specific privacy rights which can be exercised against covered entities. For more information on your right to privacy please review your options at https://www.omnidian.com/your-privacy-choices/.

Workforce Candidate Privacy Notice

Please refer to our Workforce Candidate Privacy Notice page. 

For California-based candidates please refer to our California Workforce Candidate Privacy Notice page.

International Data Transfers

Omnidian is based in the United States and we operate our website and portals from there. The laws that apply to the use and protection of personal information in the United States, or other countries or jurisdictions in which we transfer or process personal information, may be different from the laws and protections in your country. By submitting personal information to us, including by accessing our website and portals, you understand that we may process, store, and transfer your personal information in and to jurisdictions foreign to you, including the United States. Whenever we engage a service provider, we require that its privacy and security standards adhere to applicable privacy laws.

Updates to Our Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Contacting Omnidian

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Omnidian, Inc.
107 Spring Street
Seattle, WA 98104

Email: [email protected]
Toll-Free Telephone: 800.597.9127 EXT 922