Last Updated: 7/27/2023

Our Commitment to Privacy

Omnidian, Inc. (“Omnidian,” “we,” or “us”) has developed and implemented this policy to demonstrate its commitment to privacy. This Privacy Policy is designed to assist you in understanding how we collect, use, share, and safeguard personal information and to assist you in making informed decisions about how to engage with us.

To Whom This Privacy Policy Applies

This Privacy Policy describes our practices regarding to personal information collected about the following types of individuals.

• PV System Owners: Owners of solar Photovoltaic Systems (“PV Systems”) with whom we have a relationship, including commercial owners and developers, portfolio investors, and residential homeowners.
• Website, Portal, and Social Media Page Visitors: Visitors to our website (Omnidian.com), any of the Omnidian portals (where a link to this Privacy Policy is found), and our social media pages.
• Omnidian Services Partners. As part of our PV Systems services, we gather data from and about various third parties, including.
  • Dealers and Installers: Seller and Installers of PV Systems with whom we have a business relationship.
  • System Monitoring Providers: PV Systems monitoring providers from whom we gather data pertaining to PV Systems.
  • Field Service Providers: Service providers and technicians with whom we have a relationship to provide installation, repair, and maintenance services of PV Systems.
• Business Contacts. Individuals with whom we interact as part of our business operations, including individuals associated representing Business Operations Services Providers (defined below).

This Privacy Policy does not apply to job applicants and workforce members of Omnidian, who can view our Workforce Candidate Privacy Notice here.

How We Define Personal Information

Personal information (sometimes called “personal data”) is a broadly defined term whose legal definition varies across jurisdictions. When used in this Policy, personal information includes information that is reasonably capable of identifying a particular individual (including through a device (like a web browser or PV System) either alone or when combined with information from other sources.

Personal information does not include information that cannot reasonably be used to infer information about or otherwise be linked to a particular individual or household. We may use personal information to create deidentified or aggregated consumer information that we may use without restriction in accordance with applicable law.

How We Collect, Use, and Disclose Personal Information

We collect, use, and disclose personal information in a manner consistent with the Services we provide. For example, if you are residential homeowners of a PV System, we will collect your address and location of your PV System to provide our services, and we may disclose your contact information, address, and other information to Omnidian Service Providers in order to facilitate the services you request. Omnidian Services Partners are not service providers to Omnidian but are independent businesses with whom Omnidian partners to provide services. Each Omnidian Services Partner has their own personal information collection and use practices. To learn more about those practice, you should review the privacy policy of the Omnidian Service Partner and/or email them directly to find out more information. Omnidian is not responsible for the personal information processing activities of Omnidian Services Partners.

The personal information we collect depends on the nature and context of your interaction with Omnidian. It may also depend on various choices you make about how to use the services we offer, the functionality and features you choose or enable on our website or portals, your location, the devices you us to interact with our services, and applicable law. To make it easier to read and understand our policy, we have presented the relevant information in a chart explaining our collection, use, and disclosure practices for each category of individual with whom we regularly interact.

Business Operations Services Providers: When we refer to Business Operations Services Providers, we mean those persons or entities with whom we have a relationship to provide business operations services and support to Omnidian. These providers may include:

• IT Operations Providers: Cloud computing service providers, internet service providers, data backup and security providers, functionality and infrastructure providers, and similar service providers.
• Payment and Billing Providers. Including Bill.com. You may find their privacy notice link here: https://www.bill.com/privacy. Also including Stripe. You may find their privacy notice link here: https://stripe.com/privacy.
• Website Providers. Including hosting providers, performance monitoring providers, user account registration and authentication providers, testing providers, analytics providers, chat feature and user commenting providers, content optimization providers, social media sharing plugin providers, and similar providers.
• Marketing and Advertising Providers. Including advertising, direct marketing, and lead generation providers, affiliate marketing program providers, retargeting platforms, data brokers, ad networks, marketing consultants, and similar services providers.
• Professional Service Providers. Including lawyers, accountants, consultants, security professionals, and other similar parties when disclosure is reasonably necessary to comply with our legal and contractual obligations, prevent or respond to fraud or abuse, defend ourselves against attacks, or protect the rights, property, and safety of us, our customers, and the public.

Additional Disclosures

We may also disclose any personal information to the following:

• With our affiliates, including our parent company, subsidiaries, joint venturers, or other companies that we control or that are under common control with us, including, Omnidian Home Protection Company of California, Inc. and Omnidian Australia Pty Ltd, both of which are 100% owned by Omnidian, Inc.
• Legally Required Parties. Persons to whom we are required by law to provide information, such as pursuant to a subpoena or a court order.
• Persons involved in the consideration, negotiation, completion of a business transaction, including the sale, merger, consolidation, acquisition, change in control, transfer of substantial assets, bankruptcy, or reorganization, and any subsequent integration.
• Authorized Disclosures: To any party when authorized by the individual to whom it pertains to share it.

Retention of Personal Information

We will retain personal information only for so long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider: (i)the amount, nature, and sensitivity of the personal information; (ii) the potential risk of harm from unauthorized use or disclosure of your personal information; (iii) the purposes for which we process your personal information and whether we can achieve those purposes through other means; and (iv) the applicable legal requirements. In some circumstances, you may ask us to delete your personal information. Additionally, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

How We Protect Personal Information

We have implemented and maintain reasonable security procedures and practices, appropriate to the nature of the information, to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. However, no security measure is perfect, so we cannot guarantee the security of your personal information. Periodically, our operations and business practices are reviewed for compliance with policies and procedures governing the security, confidentiality, and quality of our information. Our corporate values, ethical standards, policies, and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons, processes, and transactions.

Children’s Personal Information

Our Services are not intended for persons under 18 years of age. We do not knowingly collect or process the personal information of individuals under the age of 18. If you believe that a child under 18 may have provided us their personal information, please contact us at [email protected].

Your Privacy Choices

You can control the collection and use of personal information for some of our processing activities. This includes:

Adjusting Communication Preferences

Email: You may unsubscribe from promotional and other types of communications by following the “unsubscribe” instructions near the bottom of the email. You may also email us at [email protected]. Please note, opting out of promotional emails will not stop you from receiving all emails from the company. For example, we may still send you emails pertaining to services alerts, account notifications, updates, and similar purposes.

Text Messages: You may opt out of automated text notifications any time by replying “STOP,” or any alternative keyword we have shared with you. Please note, opting out of automated text messages may prohibit you from receiving important notifications regarding our services.

LinkedIn Advertising: You may change your LinkedIn Advertising Preferences at any time.

Blocking Cookies

Most web browsers automatically accept cookies by default, but you can alter how your browser responds to cookies by adjusting the settings. Information about managing cookies for popular web browsers can be found in the links below:

Safari (Desktop) and Safari Mobile (iOS)
Firefox
Chrome
Microsoft Edge
Brave

Additionally, you may use our cookie consent preference manager to customize your cookie preferences for our website(s).

Blocking Google Analytics

Many websites, including ours, employ Google Analytics. To opt out of Google Analytics data collection, follow these instructions from Google.

Mobile Device Privacy Settings

Mobile devices can use device-level information to serve targeted ads. To learn about your privacy choices for your mobile devices, visit these informational pages from Google (Android) and Apple (iOS).

Exercising Privacy Rights

Some jurisdictions provide covered individuals with specific privacy rights which can be exercised against covered entities. Depending on the jurisdiction, these rights may include:

• The right to know (or confirm) what personal information a business has collected about you.
• Deletion. The right to request that a business delete personal information it has collected from you, subject to certain exception.
• Correction. The right to request correction of inaccurate personal information maintained by the business.
• Opt-Out of the Sale/Sharing of Your Personal Information. The right to opt-out of the sale of your personal information to third parties. The term “sale” varies by jurisdiction, but sometimes includes the right to opt-out of the use of personal information for targeted advertising purposes.
• Limitation. The right to limit a business’s use or disclosure of certain information, typically sensitive personal information.
• Opt-out of Profiling: The right to opt- out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
• Non-Discrimination. The right not to be discriminated against for exercising any of the rights conferred at law.

Omnidian will honor the privacy rights afforded to individuals in accordance with applicable law.

You may make a request at any time to exercise your privacy rights listed above by emailing us at [email protected]. We will respond to your request within a reasonable period of time (if properly submitted) and in accordance with applicable law. If we need more time to process and respond to your request, we will notify you of that fact along with the reason for the delay. If we decline to act regarding your request, we will inform you of our decision and the reason for it, and, if applicable, with instructions on how you may appeal our decision.

Workforce Candidate Privacy Notice

Please refer to our Workforce Candidate Privacy Notice page.

International Data Transfers

Omnidian is based in the United States and we operate our website and portals from there. The laws that apply to the use and protection of personal information in the United States, or other countries or jurisdictions in which we transfer or process personal information, may be different from the laws and protections in your country. By submitting personal information to us, including by accessing our website and portals, you understand that we may process, store, and transfer your personal information in and to jurisdictions foreign to you, including the United States. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable privacy laws.

Updates to Our Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Contacting Omnidian

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Omnidian, Inc.
107 Spring Street
Seattle, WA 98104

Email: [email protected]
Toll-Free Telephone: 800.597.9127